Customer Support Technician : West Island

Fuze HR has established itself as a unique recruitment firm in the North American Recruitment Search market within the sectors of Information Technology, Supply Chain & Logistics, Finance & Accounting, and Sales & Marketing. Our General Division recruits in a wide number of other disciplines to better serve our clients and candidates and offer the full service expected of an international recruitment firm.

Our client is a world leading developer of specific software used to increase accuracy, speed, productivity, and process efficiencies for specific industries in today`s market. With a history of over 20 years, they are currently growing and in turn seeking a Technical Support Technician who will assist customers with installation, implementation and support of all their products. He/she will be responsible to troubleshoot customer issues, either on-site, via telephone or via WebEx remote desktop control. He/She will also be responsible to assist the sales department by supplying technical support in the form of sample testing, product trial assistance and through technical consulting and will also be travelling up to 50% to client destinations.

Responsibilities
 On-site technical support.
 Install and train end users on client`s software and hardware products.
 Provide web training on products and/or trials.
 Provide web-troubleshooting support.
 Provide phone and/or e-mail support.
 Create User Training Documentation i.e. Training videos, training checklists, minimum requirements, etc.
 Provide specifications and installation documentation to customers.
 Provide implementation support for new customers.
 Update customer base on the development status.

Requirements
 A DEC (Diplôme d`Études Collégiales) from a recognized technology program.
 3 - 5 years experience in a technical support role.
 Experience installing client server applications
 Excellent mastery of written and spoken English.
 Knowledge of customer relationship management software
 To be able to work independently without lacking motivation and self-orientation.
 To be self-disciplined and reliable with action items and deadlines.
 Strong communication and interpersonal skills.
 Possess a valid driver`s license and a valid passport.

Please apply to Erica at .

• Location: West Island
• Compensation: $50,000 - $55,000
• Principals only. Recruiters, please don`t contact this job poster.
• Please, no phone calls about this job!