Support Technique : Montréal

Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Qualifications:

Must be available 24 x 7, 40 hours per week
Must be fluent in French and English.
One or more years of technical training in computer support
Zero or more years of technical or customer support experience
Experience working with company products and operating systems
Experience with solving computer-related problems
Experience with company escalation policy

Other Qualifications:

Interpersonal skills to interact with customers and team members
Communications skills
Organization skills to balance and prioritize work
Analytical and problem solving skills
Ability to work in a team environment

• Location: Montréal
• Compensation: 16$/h
• This is a contract job.
• Principals only. Recruiters, please don`t contact this job poster.
• Please, no phone calls about this job!