Telecommunications - Technical support : Montreal : Quebec

TECHNICAL SUPPORT SPECIALIST - TELECOMMUNICATIONS

This position is located in Montreal (Quebec) and you must have a Canadian citizenship or must be a permanent resident of Canada to apply.

JOB DESCRIPTION

Under the supervision of the Technical Support Manager and according to general company policies, you will provide customers with technical assistance via telephone, email, web conference, or on-site. You will be asked to specialize on Transport (Sonet/SDH analyzers) and Datacom (Ethernet, Fiberchannel ) products. In addition to traditional technical support, field service & support, commissioning and on-site training will give you an opportunity to work face to face with EXFO customers.

For common problems and issues of moderate complexity, you should be able to handle these with little or no assistance. For more complex issues, you are expected to take a leadership role in managing the customer contact and to liaise with other departments to deliver a solution to the customer`s problem.

When required, the Technical Support Specialist is expected to perform other tasks related to this position.

Technical requirements

 Excellent computer skills, particularly with Windows OS, debugging OS problems;
 Excellent knowledge of NG Sonet/SDH/OTN service turn-up and testing;
 Excellent knowledge of Ethernet/10G Ethernet layer 2 and layer 3 testing;
 Programming skills with VB, .NET, C#, Labview, and common scripting languages, is an asset.

Required Skills and aptitudes

 Customer oriented attitude and solution approach;
 Excellent communication skills and the ability to adjust to the customer level;
 Sense of responsibility and high level of autonomy;
 Ability to learn fast and to adapt to new situations;
 Excellent decision-making skills;
 Excellent pedagogic skills and at ease in a training environment;
 Good communication skills (in French and English; oral and written).

Education and professional requirements

 Education: College degree in computer science, electronics, optics or physics, or telecommunications or equivalent experience;
 Travel: Available for periodic travel (~ 15%);
 Pertinent experience: 4 years in a technical customer service environment;
 Language requirements: English & French, other languages are considered an asset.
 Must have a Canadian citizenship or be a permanent resident of Canada

If you are interest in this position, please send your resume to . Please remember to specify the title of the position for which you are applying.

EXFO is an equal-opportunity employer.

COMPANY OVERVIEW

EXFO is among the leading providers of next-generation test and service assurance solutions for wireless and wireline network operators and equipment manufacturers in the global telecommunications industry.

We offer innovative solutions for the development, installation, management and maintenance of converged, IP fixed and mobile networks--from the core to the edge. Key technologies supported include 3G, 4G/LTE, IMS, Ethernet, OTN, FTTx, and various optical technologies (accounting for an estimated 35% of the portable fiber-optic test market).

EXFO, it`s 1800 people in 25 countries, supporting more than 2000 telecom customers worldwide. Working at EXFO, it`s the guarantee to work with sophisticated technologies in a dynamic, innovative and competitive environment!.

EXFO is a fast-moving company, and we are looking for the best talents to perform in this highly competitive industry.
Visit our website www.exfo.com for our many career opportunities in Montreal, Quebec and throughout de world.

At EXFO, expertise is built around you!

• Location: Montreal (Quebec)
• Compensation: To be determined
• Principals only. Recruiters, please don`t contact this job poster.
• Please, no phone calls about this job!