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        <title> Latest Ads  in Montréal  :Support technique / technical support</title>
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        <link>http://montreal.bizcaf.ca/</link>
        <lastBuildDate>Tue, 07 Feb 2012 11:00:52 +0100</lastBuildDate>
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            <title>BIZCAF</title>
            <link>http://montreal.bizcaf.ca/</link>
            <description>Feed provided by http://montreal.bizcaf.ca/. Click to visit.</description>
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        <item>
            <title>Recherchons technicien informatique - installation  support logiciel  Montreal  </title>
            <link>http://montreal.bizcaf.ca//recherchons_technicien_informatique_-_installation__support_logiciel__montreal_bizcafAd_1195274.dhtml</link>
            <description> 
****URGENT***
Responsabilit&amp;eacute;s principales:
- Configuration et installation de logiciel m&amp;eacute;dical (une formation sera offerte)
- S`entretenir avec les utilisateurs, et diagnostiquer les probl&amp;egrave;mes (&amp;agrave; distance et / ou sur site au besoin) pour fournir une assistance technique et r&amp;eacute;soudre les probl&amp;egrave;mes.
- Retourner les appels de soutien des clients &amp;agrave; l`int&amp;eacute;rieur d`une fen&amp;ecirc;tre de 4 heures.
- Rester disponible pour les appels de soutien le week-end, le soir et</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Sat, 04 Feb 2012 05:08:07 +0100</pubDate>
        </item>
        <item>
            <title>Directeur TI  IT Director  Montreal  Vieux-Port  </title>
            <link>http://montreal.bizcaf.ca//directeur_ti__it_director__montreal__vieux-port_bizcafAd_1195269.dhtml</link>
            <description> 

Directeur TI
Sous la supervision directe du CTO (Chief Technology Officer), le titulaire du poste aura la responsabilit&amp;eacute; d`assurer le d&amp;eacute;veloppement et la maintenance des technologies de l`information et du bon fonctionnement de ses &amp;eacute;quipes.
Responsabilit&amp;eacute;s principales:
&amp;#149;	Supporter le CTO dans le d&amp;eacute;veloppement de la vision et de la mission du Service des technologies
&amp;#149;	Faire la planification des besoins et la gestion des priorit&amp;eacute;s avec les clients internes
&amp;#149;	D&amp;eacute;finir,</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Sat, 04 Feb 2012 03:07:39 +0100</pubDate>
        </item>
        <item>
            <title>Application technical Support Analyst  laval  </title>
            <link>http://montreal.bizcaf.ca//application_technical_support_analyst__laval_bizcafAd_1195268.dhtml</link>
            <description> 
Tenrox, www.tenrox.com, recognizes that its success depends on hiring and retaining exceptional people. Encouraging their personal growth and satisfaction, we train and develop our employees in an environment that emphasizes challenge, collaboration and superior results through teamwork. We seek those who are committed to achieving individual and team success and excellence.
Founded in 1995, Tenrox is a fast growing software company with US headquarters in</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Fri, 03 Feb 2012 01:07:31 +0100</pubDate>
        </item>
        <item>
            <title>Technical Support Representative   Saint-Laurent QC  </title>
            <link>http://montreal.bizcaf.ca//technical_support_representative___saint-laurent_qc_bizcafAd_1195267.dhtml</link>
            <description> 
Job Title: Technical Support Representative 
Industry: Fashion 
Salary: $35,000- $45,000 negotiable 
Location: Ville Saint-Laurent, Quebec 
Company Profile: 
Our client is a Canadian distributor of high-end fashion brands for men, women and children. In addition to wholesale, the company also operates a retail division whereby they have entered into franchisee agreements with some of their partners to open free-standing retail stores in key urban Canadian</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Thu, 02 Feb 2012 15:07:23 +0100</pubDate>
        </item>
        <item>
            <title>Junior IT specialist  Montreal  </title>
            <link>http://montreal.bizcaf.ca//junior_it_specialist__montreal_bizcafAd_1195275.dhtml</link>
            <description> 
1- Junior IT specialist
We expect you to bring:
0 - 2 years of experience in a professional environment, including personal, school or open-source projects.
Knowledge of scripts (Perl, Python, PHP, others), databases, virtual machines, SSH and Linux.
Skills in: Ubuntu Server installation
Bonus skills: Perl, PHP, bash, python, Some routers and linux server administration, C/C++.
French, English are a must, Spanish is an asset
Demonstrated ability to adapt to new</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Thu, 02 Feb 2012 02:08:11 +0100</pubDate>
        </item>
        <item>
            <title>Telecommunications - Technical support  Montreal  Quebec   </title>
            <link>http://montreal.bizcaf.ca//telecommunications_-_technical_support__montreal__quebec_bizcafAd_1195263.dhtml</link>
            <description> 
TECHNICAL SUPPORT SPECIALIST - TELECOMMUNICATIONS
This position is located in Montreal (Quebec) and you must have a Canadian citizenship or must be a permanent  resident of  Canada to apply.
JOB DESCRIPTION
Under the supervision of the Technical Support Manager and according to general company policies, you will provide customers with technical assistance via telephone, email, web conference, or on-site. You will be asked to specialize</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Wed, 01 Feb 2012 14:06:59 +0100</pubDate>
        </item>
        <item>
            <title>Technicien de support technique BILINGUE  Montréal  </title>
            <link>http://montreal.bizcaf.ca//technicien_de_support_technique_bilingue__montreal_bizcafAd_1187784.dhtml</link>
            <description> 
Plusieurs postes permanents et contractuels sont &amp;agrave; combler, en centre d`appel et sur place. 
Si vous avez minimum 1 an d`exp&amp;eacute;rience comme technicien (helpdesk, desk side, analyste, etc.), envoyez RAPIDEMENT votre CV &amp;agrave; heloise.stpierre@randstad.ca. 
Les entrevues auront lieu vendredi le 27 janvier, lundi le 30 janvier et mardi le 31 janvier. 
Au plaisir de vous rencontrer! 



 Location: Montr&amp;eacute;al
 Compensation: &amp;Agrave; discuter
 OK to</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Fri, 27 Jan 2012 05:58:33 +0100</pubDate>
        </item>
        <item>
            <title>Conseiller ère  service client  niveau 1  hébergement Web  Montréal  </title>
            <link>http://montreal.bizcaf.ca//conseiller_ere__service_client__niveau_1__hebergement_web__montreal_bizcafAd_1187793.dhtml</link>
            <description> 
Votresite.ca est un h&amp;eacute;bergeur diff&amp;eacute;rent. Un h&amp;eacute;bergeur qui a pour mission d`aider les PME &amp;agrave; devenir autonomes dans la r&amp;eacute;alisation de leur site Web et de leur boutique en ligne en utilisant nos outils simples. Les conseiller(&amp;egrave;re)s du service client sont donc une pi&amp;egrave;ce importante de notre offre!
Le(la) candidat(e) recherch&amp;eacute;(e) est bien plus une personne qui aime aider les autres qu`un(e) technicien(e) pur et</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Thu, 26 Jan 2012 19:59:33 +0100</pubDate>
        </item>
        <item>
            <title>Conseiller ère  en soutien informatique  Montréal  </title>
            <link>http://montreal.bizcaf.ca//conseiller_ere__en_soutien_informatique__montreal_bizcafAd_1187791.dhtml</link>
            <description> 
Notre client, un chef de file de l`industrie des m&amp;eacute;dias, invite un(e) conseiller(&amp;egrave;re) en soutien informatique &amp;agrave; rejoindre son &amp;eacute;quipe de Montr&amp;eacute;al.  
Dans ce r&amp;ocirc;le, vous devrez : 
- Faire le suivi des requ&amp;ecirc;tes aupr&amp;egrave;s d`une client&amp;egrave;le interne pour le soutien d`applications, la r&amp;eacute;paration d`imprimantes et l`installation de nouveaux postes de travail
- Installer diff&amp;eacute;rents logiciels et composants informatiques
- Conseiller les employ&amp;eacute;s et la</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Thu, 26 Jan 2012 05:59:18 +0100</pubDate>
        </item>
        <item>
            <title>Technical Support Technician  Montreal  </title>
            <link>http://montreal.bizcaf.ca//technical_support_technician__montreal_bizcafAd_1187805.dhtml</link>
            <description> 
Yaskawa America, Inc is a global leader in variable speed drives, motion controls and robotics. We look to hire people who value a positive work culture, want to be part of a winning team, and have a desire to learn and grow. 
Yaskawa`s culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and skills to</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Wed, 25 Jan 2012 20:00:51 +0100</pubDate>
        </item>
        <item>
            <title>Technical support Specialist  Montreal  </title>
            <link>http://montreal.bizcaf.ca//technical_support_specialist__montreal_bizcafAd_1187789.dhtml</link>
            <description> 
You are flexible to work days, evenings and weekends (24/7 environment)?
You have strong communication skills in English with a good level of French (conversational)?
You have customer service experience in the technical field?
Do not wait any longer! We have the position you have been looking for!
Our client is looking for a technical support specialist with excellent customer service skills on a contractual basis (one year</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Tue, 24 Jan 2012 22:59:04 +0100</pubDate>
        </item>
        <item>
            <title>Jr Security Analyst </title>
            <link>http://montreal.bizcaf.ca//jr_security_analyst_bizcafAd_1187794.dhtml</link>
            <description> 
Security Analyst
The SOC Security Analyst is a member of a team who proactively supports the monitoring of the client infrastructure for security incidents.
Security Monitoring &amp;amp; Incident Handling JUNIOR 0 to 2 YEARS
Documentation (Incident Reports) JUNIOR 0 to 2 YEARS
Completion of an acceptable post-secondary educational program in IT Security or Computer Sciences from a recognized community college or University.
OR
- Minimum of four (2) years of</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Mon, 23 Jan 2012 23:59:46 +0100</pubDate>
        </item>
        <item>
            <title>Part-Time QA Tester   Montreal  </title>
            <link>http://montreal.bizcaf.ca//part-time_qa_tester___montreal_bizcafAd_1187810.dhtml</link>
            <description> 
Job Summary
________________________________________
Income Access (a subsidiary of Ecom Access) is looking for a highly motivated, effective and talented Part-Time QA Tester with an interest in working on challenging projects in a fast paced environment. The QA Tester is responsible for the testing of new product features to ensure that they meet our quality standards and meet the requirements laid out in the pre-development stage. 
The</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Mon, 23 Jan 2012 19:01:25 +0100</pubDate>
        </item>
        <item>
            <title>Commis au soutien informatique  niveau 2 - chef déquipe   montreal   </title>
            <link>http://montreal.bizcaf.ca//commis_au_soutien_informatique__niveau_2_-_chef_dequipe___montreal_bizcafAd_1187799.dhtml</link>
            <description> 
Notre client, une entreprise de technologie en plein essor situ&amp;eacute;e pr&amp;egrave;s du m&amp;eacute;tro Snowdon, est &amp;agrave; la recherche d`un(e) pr&amp;eacute;pos&amp;eacute;(e) au service d`assistance en informatique (niveau 2- chef d`&amp;eacute;quipe) pour rejoindre son &amp;eacute;quipe &amp;agrave; Montr&amp;eacute;al.
Cette belle possibilit&amp;eacute; de carri&amp;egrave;re vous offre un salaire de 40 000$ par an, d`excellents avantages sociaux et de tr&amp;egrave;s bonnes conditions de travail. 
Veuillez noter que vous devez &amp;ecirc;tre</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Sun, 22 Jan 2012 18:00:16 +0100</pubDate>
        </item>
        <item>
            <title>Technical Support Representative   Ville Saint Laurent QC   </title>
            <link>http://montreal.bizcaf.ca//technical_support_representative___ville_saint_laurent_qc_bizcafAd_1163282.dhtml</link>
            <description> 
Job Title: Technical Support Representative 
Industry: Fashion 
Salary: $35,000- $40,000 negotiable 
Location: Ville Saint-Laurent, Quebec 
Company Profile: 
Our client is a Canadian distributor of high-end fashion brands for men, women and children. In addition to wholesale, the company also operates a retail division whereby they have entered into franchisee agreements with some of their partners to open free-standing retail stores in key urban Canadian</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Thu, 05 Jan 2012 04:37:47 +0100</pubDate>
        </item>
        <item>
            <title>Hardware Technician  Montreal  </title>
            <link>http://montreal.bizcaf.ca//hardware_technician__montreal_bizcafAd_1146211.dhtml</link>
            <description> 
An up and coming It company is looking for a technician to join its team.
The right candidate will have:
-Experience installing home office networks
-Installing, routers, modems and some basic cabling
-Bilingual
-have a car to visit customers



 Location: Montreal
 Compensation: 35,000-40,000
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!



</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Fri, 23 Dec 2011 08:34:17 +0100</pubDate>
        </item>
        <item>
            <title>Analyste au support des applications  Centre-ville  </title>
            <link>http://montreal.bizcaf.ca//analyste_au_support_des_applications__centre-ville_bizcafAd_1146228.dhtml</link>
            <description> 
Nous sommes &amp;agrave; la recherche d`un Analyste au support des applications pour une grande compagnie oeuvrant dans le commerce &amp;eacute;lectronique. Minimum 3 ans d`exp&amp;eacute;rience dans un poste similaire. 
Qualifications requise: 
Support d`applications 
Analysis 
MS Office 
SQL 
HTML 
Bilingual 
T&amp;acirc;ches: 
? Recevoir et g&amp;eacute;rer les appels entrants, les courriels et communications provenant de notre syst&amp;egrave;me int&amp;egrave;gr&amp;eacute; de billetteries.
? Assurer le service &amp;agrave; la client&amp;egrave;le de</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Fri, 23 Dec 2011 05:35:59 +0100</pubDate>
        </item>
        <item>
            <title>ALDO Technical Support - POS - Level 1   Ville Saint Laurent  </title>
            <link>http://montreal.bizcaf.ca//aldo_technical_support_-_pos_-_level_1___ville_saint_laurent_bizcafAd_1146220.dhtml</link>
            <description> 
POS Help Desk Specialist Agent -- Level 1 
(Full-time - 6 month Contract including variable shifts, evenings and weekends)
Reporting directly to the POS Support Manager, you will be part of the technical support team for all our retail store registers. 
Responsibilities 
&amp;#149; Respond to incoming calls from our store associates regarding technical issues 
&amp;#149; Troubleshoot solutions of all incoming calls 
&amp;#149; Log issues in</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Fri, 23 Dec 2011 04:35:10 +0100</pubDate>
        </item>
        <item>
            <title>Customer Support Technician  West Island  </title>
            <link>http://montreal.bizcaf.ca//customer_support_technician__west_island_bizcafAd_1146200.dhtml</link>
            <description> 
Fuze HR has established itself as a unique recruitment firm in the North American Recruitment Search market within the sectors of Information Technology, Supply Chain &amp;amp; Logistics, Finance &amp;amp; Accounting, and Sales &amp;amp; Marketing. Our General Division recruits in a wide number of other disciplines to better serve our clients and candidates and offer the full service expected of an international recruitment firm.
Our client</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Fri, 23 Dec 2011 02:33:01 +0100</pubDate>
        </item>
        <item>
            <title>Spécialiste au support technique  Ville St-Laurent  </title>
            <link>http://montreal.bizcaf.ca//specialiste_au_support_technique__ville_st-laurent_bizcafAd_1146227.dhtml</link>
            <description> 
Nous sommes &amp;agrave; la recherche de plusieurs personnes avec de bonnes connaissances et exp&amp;eacute;rience technique pour offrir un support techniques sur des applications POS.
Qualifications requises: 
-&amp;Ecirc;tre parfaitement bilingue (fran&amp;ccedil;ais et anglais)
-Poss&amp;eacute;der au moins 1 an d`exp&amp;eacute;rience en centre d`appel
-Poss&amp;eacute;der au moins 1 an d`exp&amp;eacute;rience dans un poste de support technique (sur place ou au t&amp;eacute;l&amp;eacute;phone)
-&amp;Ecirc;tre &amp;agrave; l`aise dans les environements Windows. 
-&amp;Ecirc;tre disponible pour</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Thu, 22 Dec 2011 20:35:54 +0100</pubDate>
        </item>
        <item>
            <title>Technicien en électronique  St-Laurent  </title>
            <link>http://montreal.bizcaf.ca//technicien_en_electronique__st-laurent_bizcafAd_1146222.dhtml</link>
            <description> 
Responsabilit&amp;eacute;s
- Installation, configuration et support des syst&amp;egrave;mes informatiques de contr&amp;ocirc;le de bar
- Installation et maintenance du filage r&amp;eacute;seau (&amp;Agrave; l`occasion) entre les modules
- Support t&amp;eacute;l&amp;eacute;phonique et chez le client
- Quelques appels de service le soir ou les fins de semaine
- Configuration des syst&amp;egrave;mes pour chaque client
- Formation au personnel de bar
Qualifications:
- Exp&amp;eacute;rience en installation de poste de travail incluant les r&amp;eacute;seaux, reli&amp;eacute; &amp;agrave; la</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Thu, 22 Dec 2011 20:35:23 +0100</pubDate>
        </item>
        <item>
            <title>Support technique  Montréal  </title>
            <link>http://montreal.bizcaf.ca//support_technique__montreal_bizcafAd_1146205.dhtml</link>
            <description> 
Job Description: 
Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Thu, 22 Dec 2011 20:33:38 +0100</pubDate>
        </item>
        <item>
            <title>Technical Support Analyst  Montreal Centre-ville  </title>
            <link>http://montreal.bizcaf.ca//technical_support_analyst__montreal_centre-ville_bizcafAd_1146201.dhtml</link>
            <description> 
Located in Montreal, Quebec, eXplorance Inc. has built an impressive client base - quickly.
Since opening our doors in 2003 as a privately-held company, we`ve earned a leadership role as a global Enterprise Feedback Management (EFM) System solution provider counting organizations like the University of Pennsylvania, LendingTree.com, the National Bank of Canada, the University of Louisville, the University of Toronto, Nexen Inc. and NASA among</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Thu, 22 Dec 2011 20:33:10 +0100</pubDate>
        </item>
        <item>
            <title>TECHNICAL SUPPORT POSITION  Montreal   </title>
            <link>http://montreal.bizcaf.ca//technical_support_position__montreal_bizcafAd_1146206.dhtml</link>
            <description> 

Founded in 2003, eXplorance provides numerous organizations with Web-enabled software for enterprise-class feedback management. Our software is seen by over 3.7 million users worldwide.
We are presently seeking a Technical Support Representative whose main responsibilities will include case handling, customer relation management, and ensuring a high level of customer focus throughout our organization. 
Required qualifications
&amp;#149; A Microsoft-based technical background (working knowledge of SQL and Windows</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Wed, 21 Dec 2011 20:33:46 +0100</pubDate>
        </item>
        <item>
            <title>Customer ServiceProvisioning agent - Telecominternet  Montreal  </title>
            <link>http://montreal.bizcaf.ca//customer_serviceprovisioning_agent_-_telecominternet__montreal_bizcafAd_1146214.dhtml</link>
            <description> 
Customer Service/Provisioning agent - Telecom/internet
Are you up for the challenge?
In business for over 13 years as a Telecom reseller, we are expanding and are looking for an experienced, fully bilingual, qualified Customer Service/Provisioning agent to join its team.
You will use the necessary skills, knowledge and tools to interact with national carriers and external customers in order to activate the (different) connection(s) of the customer</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Wed, 21 Dec 2011 08:34:32 +0100</pubDate>
        </item>
        <item>
            <title>Support Analyst   Montreal  </title>
            <link>http://montreal.bizcaf.ca//support_analyst___montreal_bizcafAd_1134151.dhtml</link>
            <description> 
Notre client, sp&amp;eacute;cialis&amp;eacute; en traitement de donn&amp;eacute;es informatiques. est pr&amp;eacute;sentement &amp;agrave; la recherche d`un analyste au soutien technique. 
Responsabilit&amp;eacute;s:
La personne en poste sera responsable de prendre les appels de niveau 2  pour la client&amp;egrave;le internationale. De plus, il devra:
&amp;#149;	Faire la gestion des demandes de soutien (t&amp;eacute;l&amp;eacute;phone, courriel ou du site web)
&amp;#149;	Agir &amp;agrave; titre de personne ressource au niveau des produits ainsi que pour</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Sat, 10 Dec 2011 22:52:54 +0100</pubDate>
        </item>
        <item>
            <title>Bilingual Technical Support - DOWNTOWN   Montreal - Centre-Ville   </title>
            <link>http://montreal.bizcaf.ca//bilingual_technical_support_-_downtown___montreal_-_centre-ville_bizcafAd_1134148.dhtml</link>
            <description> 

Hello! Our downtown based client is in need of SEVERAL bilingual Technical Support Agents. Great Work environment and competitive salary offered. Fantastic benefits after 3 months!
This is a great opportunity for people with customer service skills who are technically savvy. If you`ve completed a diploma/DEC etc in the IT field, and are looking for a PAID stage, this is a great place to get</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Sat, 10 Dec 2011 21:52:34 +0100</pubDate>
        </item>
        <item>
            <title>Application Support Analyst  Old Port  </title>
            <link>http://montreal.bizcaf.ca//application_support_analyst__old_port_bizcafAd_1134147.dhtml</link>
            <description> 
Our client is a global leader in technology-related services. They assist clients worldwide to simplify the management of information, business processes and technology infrastructure. Our client`s innovative mix of hardware, software and services easily automates complex, high-volume, data-intensive business processes for some of the largest enterprises in the world. 
Responsibilities:
&amp;#149;	Handle all aspects of support calls received by phone, email and web 
&amp;#149;	Become an expert</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Fri, 09 Dec 2011 16:52:25 +0100</pubDate>
        </item>
        <item>
            <title>Technicien en micro-informatique  Montreal Quebec  </title>
            <link>http://montreal.bizcaf.ca//technicien_en_micro-informatique__montreal_quebec_bizcafAd_1134141.dhtml</link>
            <description> 
SOMMAIRE DU POSTE
Sous la supervision du Superviseur, Soutien aux utilisateurs, l`employ&amp;eacute; devra fournir un support technique en micro-informatique et en bureautique, et un support en logisitique aux utilisateurs ainsi que de participer au d&amp;eacute;veloppement de nouveaux produits et services.
PRISE DE D&amp;Eacute;CISION 
Agir et ensuite informer (liste d`exemples) :
&amp;#61553;	panne importante sur un poste de travail
&amp;#61553;	plainte d`un utilisateur
&amp;#61553;	apparition d`un virus
&amp;#61553;	r&amp;eacute;pondre aux appels de service
Agir apr&amp;egrave;s approbation</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Fri, 09 Dec 2011 06:51:43 +0100</pubDate>
        </item>
        <item>
            <title>Bilingual Technical Support Analyst  Montreal Quebec  </title>
            <link>http://montreal.bizcaf.ca//bilingual_technical_support_analyst__montreal_quebec_bizcafAd_1134140.dhtml</link>
            <description> 
Reporting to the Service Desk Manager provides level I &amp;amp; II user support with prompt and efficient technical and logistical desktop knowledge in order to maintain superior client satisfaction.
Key Responsibilities
Own and manage level 1 &amp;amp; 2 incidents and requests in the Service Desk system making sure all SLA are met ; 
Log, respond and document all incoming incidents and requests from users. 
Ensure proper</description>
            <author>http://montreal.bizcaf.ca/</author>
            <pubDate>Thu, 08 Dec 2011 07:51:36 +0100</pubDate>
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